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  • An apology…

    Posted on April 26th, 2019 schell No comments

    Please accept my apologies on behalf of my latest web host. I’m not going to identify them because of the awesome power they wield and, frankly, I’ve got enough trouble already. Let’s call them B3 Hosting.

    My site was migrated away this week from a very bad choice of host I made last week; which, in turn, was to escape a slow death at yet another host where I’ve been stuck since they sold out to EIG. April’s been a rough month for maintaining an online presence.

    As you’ve surely noticed, some parts of my site migrated while others did not. B3 Hosting Support is aware of the issue and have prioritized resolving it. If that priority is numeric, it is a negative number.

    As you’ve surely noticed, some parts of my site migrated while others did not. B3 Hosting Support is aware of the issue and have prioritized resolving it. If that priority is numeric, it is a negative number.

    B3 Hosting themselves are unapologetic about hobbling my site. Actually they’re not communicating at all. The status of my support ticket is “OPEN” and green, whatever that means. Drawing on my broad experience with global, crack teams of 24/7 web hosting gurus, I’ll tell you what it usually means: It means my ticket will lie quiescent — undisturbed by disruptions like troubleshooting — for 48 to 72 hours, then a system-generated email will break the silence with something like:

    We haven't heard from you in 72 hours, so we are closing this ticket. If you have any questions or concerns you can reopen this ticket.

    With that, my ticket’s status will be “CLOSED”, indicated by a soothing shade of gray. At which time I will no doubt have both questions and concerns.   §§§